Privacy Policy

Introduction

Tensor Cortex LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Gateway platform and services.

Information We Collect

Account Information

When you create an account, we collect your email address, name, and password. This information is used to provide you with access to our platform and communicate with you about your account.

API Request Data

We collect and process metadata about your API requests, including request/response payloads, model selections, provider routing decisions, and performance metrics. This data is used to provide monitoring, debugging, and optimization features. Your API request data is used solely to deliver our services and is not shared with third parties.

Usage Information

We automatically collect information about how you interact with our platform, including API calls, provider usage patterns, token consumption, response times, and system logs. This helps us improve our services and provide technical support.

Payment Information

Payment processing is handled by secure third-party providers (Stripe). We do not store your complete credit card information on our servers.

How We Use Your Information

• To provide, operate, and maintain our AI Gateway services
• To route your API requests to appropriate AI model providers
• To monitor and analyze AI agent behavior and performance
• To provide debugging, observability, and cost optimization features
• To communicate with you about your account and services
• To provide technical support and respond to your inquiries
• To improve our platform and develop new features
• To detect and prevent fraud, abuse, and security issues
• To comply with legal obligations and enforce our terms

Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for data in transit and at rest
• Secure infrastructure hosted on enterprise-grade cloud providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Automated backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. API request logs and monitoring data are retained according to your service tier:

• Free Tier: Request logs retained for 7 days
• Pro Tier: Request logs retained for 30 days
• Enterprise Tier: Custom retention policies as specified in your contract

You may request deletion of your data at any time by contacting us at privacy@tensorcortex.com.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party providers for hosting, infrastructure, and payment processing
• AI Model Providers: Your API requests are forwarded to the AI model providers you select (OpenAI, Anthropic, Google AI, etc.) in accordance with their respective privacy policies
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Export your data in a portable format
• Withdraw consent where we rely on consent for processing

To exercise these rights, please contact us at privacy@tensorcortex.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: